Support

Need help with NearbyPulse? We're here to help you get the most out of the app.

Contact

Email: support@nearbypulse.app

We typically respond within one business day.

Quick Start

1. Install NearbyPulse.
2. Open the Settings page.
3. Enable the widget.
4. Add the NearbyPulse block to your product page.
5. Save your Shopify theme.
6. Visit a product page.
7. Check Analytics after the first visitor.

Frequently Asked Questions

Why isn't the widget showing?

• Verify NearbyPulse is enabled.
• Confirm the Theme Block has been added.
• Save your Shopify theme.
• Check cooldown settings.
• Verify analytics are being recorded.

Can I customize the messages?

Yes. NearbyPulse supports multiple message templates using placeholders like {city} and {minutes}.

How is visitor location determined?

NearbyPulse uses IP-based geolocation to estimate a visitor's city. Exact addresses and GPS coordinates are never stored.

Still need help?

Contact us anytime at support@nearbypulse.app.